Terms of Service
These terms govern your use of FeedFluence. Please read them carefully before using our platform.
Acceptance of Terms
Agreement
By accessing or using FeedFluence, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this platform.
Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts. By using our platform, you represent and warrant that you meet these requirements.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
User Accounts
Account Creation
You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
Account Types
FeedFluence offers two account types: Brand accounts for businesses running campaigns, and Creator accounts for content creators. Each account type has specific features and responsibilities.
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform. You may also delete your account at any time.
Prohibited Activities
You may not use the platform for illegal activities, spam, harassment, impersonation, or any activity that violates our community guidelines or applicable laws.
Payments & Fees
Brand Fees
Brands pay a platform fee of 5-20% based on campaign budget size, plus a 2.5% wallet funding fee. All fees are clearly displayed before transaction confirmation.
Creator Fees
Creators pay a 6% total fee (2.5% management + 3.5% payout processing) deducted from earnings. Payment is released within 24 hours of content approval.
Escrow System
All campaign funds are held in escrow until content is approved. This protects both brands and creators. Funds are released automatically upon approval or through dispute resolution.
Refunds
Refunds are processed according to our refund policy. If a creator fails to deliver or a brand cancels before work begins, funds are returned minus any applicable fees.
Payment Processing
We use third-party payment processors. By using our platform, you agree to their terms of service. We are not responsible for payment processor errors or delays.
Content & Intellectual Property
Content Ownership
Creators retain ownership of their content. By submitting content through campaigns, creators grant brands the usage rights specified in the campaign brief.
Platform License
You grant FeedFluence a non-exclusive, worldwide license to use, display, and distribute content submitted through the platform for operational and promotional purposes.
Copyright Compliance
You must own or have rights to all content you submit. Submitting copyrighted material without permission is prohibited and may result in account termination.
Brand Trademarks
Brands retain all rights to their trademarks, logos, and brand materials. Creators may only use brand assets as specified in approved campaigns.
Disputes & Resolution
Dispute Process
If a dispute arises between a brand and creator, both parties should first attempt to resolve it through in-platform communication. If unresolved, contact our support team.
Mediation
FeedFluence may mediate disputes at our discretion. Our decisions are based on campaign briefs, submitted content, and platform guidelines. Our mediation decisions are final.
Content Approval
Brands must approve or request revisions within 7 days of submission. Failure to respond results in automatic approval and payment release.
Chargebacks
Fraudulent chargebacks may result in immediate account termination and legal action. Legitimate payment disputes should be resolved through our support team.
Liability & Disclaimers
Platform Availability
FeedFluence is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access and are not liable for downtime, data loss, or technical issues.
User Interactions
We are not responsible for disputes, agreements, or interactions between brands and creators. Users interact at their own risk and should exercise due diligence.
Third-Party Services
Our platform integrates with third-party services (payment processors, social media platforms). We are not responsible for their actions, errors, or policy changes.
Limitation of Liability
To the maximum extent permitted by law, FeedFluence shall not be liable for indirect, incidental, special, or consequential damages arising from platform use.
Indemnification
You agree to indemnify and hold FeedFluence harmless from any claims, damages, or expenses arising from your use of the platform or violation of these terms.
Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or use of the platform shall be subject to the exclusive jurisdiction of Nigerian courts.
FeedFluence is operated by Meta Session Limited, a company registered in Nigeria.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact our legal team.